These Terms and Conditions (“Terms“) govern your access to and use of the services provided by Recall Health, Inc. (“Recall Health,” “we,” “us,” or “our“), including our website www.recallhealth.com and our patient reactivation services (collectively, the “Services“).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Services.
Recall Health provides AI-enabled patient reactivation services for healthcare practices, helping providers reconnect with inactive or overdue patients, recover missed appointments, and improve patient retention.
Services may include:
Recall Health provides services on behalf of healthcare providers and does not provide medical care or medical advice.
The Services are intended for:
You represent that you are authorized to act on behalf of your organization when using the Services.
The Services are not intended for personal, household, or consumer use.
Recall Health does not provide medical advice, diagnosis, or treatment.
All medical decisions and patient care are the sole responsibility of the healthcare provider.
Patients should contact their healthcare provider for medical advice.
Recall Health supports healthcare providers in a HIPAA-compliant environment.
Where applicable, Recall Health operates as a Business Associate and will enter into a Business Associate Agreement (BAA) with healthcare providers.
Healthcare providers are responsible for:
Recall Health may send SMS messages on behalf of healthcare providers as part of patient reactivation services.
These messages may include:
Healthcare providers are responsible for ensuring that patients have provided appropriate consent to receive SMS communications where required by law.
Patients may opt out of SMS messages at any time by replying:
STOP
After opting out, patients will no longer receive SMS messages except where required for administrative purposes.
For assistance, patients may reply:
HELP
Message frequency varies depending on healthcare provider needs.
Standard message and data rates may apply.
Patients are responsible for charges imposed by their mobile carriers.
Recall Health is not responsible for carrier fees.
You agree to use the website only for lawful purposes.
You agree not to:
All content on the website including:
are the property of Recall Health or its licensors and are protected by intellectual property laws.
You may not copy, reproduce, distribute, or modify content without written permission.
Recall Health may rely on third-party providers including:
Recall Health is not responsible for the actions or policies of third-party services.
Services are provided on an “as is” and “as available” basis.
Recall Health makes no warranties regarding:
To the fullest extent permitted by law, Recall Health disclaims all warranties including implied warranties of merchantability and fitness for a particular purpose.
To the maximum extent permitted by law, Recall Health shall not be liable for:
Recall Health’s total liability shall not exceed the amount paid for services in the preceding twelve (12) months.
You agree to indemnify and hold harmless Recall Health from claims arising from:
Recall Health may suspend or terminate access to Services if:
Healthcare providers may discontinue services according to their service agreement.
Recall Health may update these Terms at any time.
Updated Terms will be posted with a revised effective date.
Continued use of Services constitutes acceptance of updated Terms.
These Terms shall be governed by the laws of the United States and the State in which Recall Health operates, without regard to conflict-of-law principles.
Recall Health
Email: info@recallhealth.com
Phone: (561) 918-1000
