This Privacy Policy describes how Recall Health, Inc. (“Recall Health,” “we,” “us,” or “our“) collects, uses, and discloses personal information through our website www.recallhealth.com, our communications, and our AI-enabled patient reactivation services (collectively, the “Services“).
Recall Health provides patient reactivation services for healthcare practices, helping providers reconnect with overdue patients, recover missed appointments, and improve patient retention through secure and compliant outreach.
This Privacy Policy applies to information collected through:
This Privacy Policy does not govern medical care provided by healthcare providers.
We may collect personal information including:
Information you provide when you:
Recall Health provides patient reactivation services on behalf of healthcare providers.
In providing these services, we may process patient-related information including:
This information is processed only under the direction of the healthcare provider.
Patients with questions regarding their medical information should contact their healthcare provider directly.
We may use information to:
Recall Health may send SMS messages on behalf of healthcare providers as part of patient reactivation services.
These messages may include:
SMS messages are sent only under the authorization of the healthcare provider.
Patients receive SMS messages only if:
Patients may opt out of SMS messages at any time by replying:
STOP
After opting out, no further SMS messages will be sent except where required for administrative purposes.
For assistance, patients may reply:
HELP
Message frequency varies based on provider outreach needs.
Standard message and data rates may apply depending on the patient’s mobile carrier.
Recall Health is not responsible for carrier charges.
Recall Health does not sell personal information.
We may share information with:
Patient information is shared only with the healthcare provider responsible for patient care.
We may share information with vendors that support our services including:
These providers are required to protect information.
We may disclose information when required to:
Information may be transferred in connection with:
Recall Health provides services in a HIPAA-compliant environment.
We implement administrative, technical, and physical safeguards designed to protect Protected Health Information (PHI).
Recall Health acts as a Business Associate to healthcare providers where applicable and enters into Business Associate Agreements when required.
Patients seeking access to medical records should contact their healthcare provider directly.
Our website may use cookies and similar technologies to:
Cookies may be disabled through browser settings.
Recall Health uses reasonable safeguards including:
While we take reasonable measures to protect information, no system is completely secure.
You may opt out of marketing emails by:
You may still receive service-related communications.
Patients may opt out of SMS messages by replying:
STOP
Our website may contain links to third-party websites.
Recall Health is not responsible for the privacy practices of third-party services.
Recall Health services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
We may update this Privacy Policy periodically.
Changes will be posted with a revised effective date.
Continued use of the Services indicates acceptance of the updated policy.
Recall Health
Email: info@recallhealth.com
Phone: (561) 918-1000
